22/09/2020 Update: Global shipping delay with longer transit periods is expected. International orders will go by mandatory registered shipping from now on. Check out "Latest Updates, Refund & Shipping Policies" to know more.

Latest Shipping Update 28/05/2020

Singpost Delivery's Latest Update:

International Service Disruptions

Orders received from the following countries will still be processed and mailed after Singapore's partial lockdown is lifted from 1st June, 2020. However, please keep in mind that delivery time from your post carriers will be affected as most countries now cannot guarantee and maintain service delivery standards.

Upgrade your shipping to include tracking is strongly recommended.

Many overseas postal operators have announced service adjustments or disruptions due to COVID-19. 

  1. Australia
  2. Canada
  3. Indonesia
  4. Malaysia
  5. New Zealand
  6. Republic of Korea
  7. Thailand
  8. United Kingdom
  9. United States of America
  10. Vietnam

Summary (For more details, please visit Singpost website or visit your country's post website)

Australia: Australia Post is therefore declaring a situation of force majeure for all international letter.

Canada: Only international inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other international items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient.

Indonesia: A number of commercial flights to and from Indonesia’s international airports have also been suspended until further notice. Consequently, Pos Indonesia operations, for all outbound and inbound mail are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.

Malaysia: Delays are expected in processing, transportation and delivery of both incoming and outgoing international shipments of all postal items.  For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

New Zealand: New Zealand Post has changed the way in which items requiring signature are delivered, so as to eliminate the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated. New Zealand Post can no longer guarantee service delivery standards.

Republic of Korea: Due to outbreak of COVID-19, many airlines had announced that they will reduce or stop flights to and from Republic of Korea. Please expect delay in processing and delivery for all shipments to and from Republic of Korea.

Thailand: Thailand Post has advised that a state of emergency has been declared by the government in order to reduce the risk of the spread of COVID-19. This state of emergency may have a severe impact on service quality for international inbound and outbound services.

United Kingdom: Royal Mail Group also can no longer guarantee service delivery standards, in view of the UK Government introducing a series of measures, including self-isolation, social distancing, advising people to work from home and restricting travel with a view to minimizing the spread of COVID-19.

Royal Mail Group will suspend Saturday deliveries of untracked letters and small packets, with effect from 9 May. It will continue to deliver untracked letters and small packets from Monday to Friday as normal. Saturday deliveries will be maintained for the majority of tracked parcel services.

United States of America: The United States Postal Service (USPS) has advised that it can no longer maintain service delivery standards (i.e., on-time delivery, etc.).

Vietnam: VN Post has advised that that the government is extending the measures to minimize the spread of COVID-19 to more locations. Therefore, the delivery of all mail items to these locations may be delayed.

International Service Suspension

All orders received from the below mentioned countries under service suspension will be cancelled and fully refunded.

All international Speedpost Priority and Speedpost Standard services are suspended until further notice.

International mail services (including ordinary mail, Registered Services & Speedpost Economy) to the following countries are unavailable until further notice: 

  1. [BN] Brunei Darussalam
  2. [BT] Bhutan
  3. [MV] Maldives
  4. [MN] Mongolia
  5. [NP] Nepal
  6. [PH] Philippines
  7. [VG] British Virgin Islands
  8. [VI] U.S.Virgin Islands